TERMS OF SERVICE

‍Last updated: April 12, 2026 · SOSA Holdings Ltd.

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These Terms of Service govern your access to and use of the Savvy platform, website, and all associated services. They apply to all users who create or access a Savvy account.

These Terms of Service (the “Terms” or “Agreement”) constitute a binding legal agreement between SOSA Holdings Ltd., an Israeli limited liability company, having its main place of business at Arye Shenkar Street 3, Herzliya, Israel (“we”, “us”, “our” or “SOSA”) and the entity and/or individual using the Services (as such term defined below) (“you” or “your”) (each of SOSA and you, a “Party” and together, the “Parties”). This Agreement is effective as of the date you accepted it, either by checking the “I agree” box or by using the Services (the “Effective Date”).

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IN ORDER TO USE THE SERVICES, YOU MUST AGREE TO ABIDE BY THESE TERMS. PLEASE READ THESE TERMS CAREFULLY. ALL USERS — INCLUDING ADMINS, MANAGERS, AND GUESTS — ARE REQUIRED TO ACCEPT THESE TERMS UPON ACCOUNT CREATION OR FIRST LOGIN. BY CHECKING THE “I AGREE” BOX OR BY USING THE SERVICES, YOU ACCEPT AND AGREE TO BE BOUND BY ALL PROVISIONS OF THIS AGREEMENT. DO NOT PROCEED IF YOU DO NOT AGREE.

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YOU HEREBY CERTIFY THAT YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT AND, WHERE APPLICABLE, THAT YOU ARE AN AUTHORIZED REPRESENTATIVE OF THE ENTITY ON WHOSE BEHALF YOU ARE ACCEPTING THESE TERMS. YOUR CONTINUED USE OF THE SERVICES CONSTITUTES FULL ACCEPTANCE OF THESE TERMS AND ANY MODIFICATIONS THERETO.

1. Definitions

“Intellectual Property Rights” shall mean any and all inventions, patents, design rights, service marks, logos, trade secrets, database rights, domain names, moral rights, trademarks and copyrights of any kind and any other form of related protection, registerable or otherwise, statutory or otherwise, including applications for any of the foregoing, wherever in the world.

“Services” or “Savvy” shall mean (i) the Savvy platform, website and subdomains operated by SOSA; (ii) Savvy hosted services and all associated features and functionalities.

“Subscription Fee” shall mean the respective amounts payable to SOSA per one Subscription Term of use of the Services in accordance with the relevant Subscription Plan.

“Subscription Plan” shall mean the combination of users and features chosen by you in a registration form, order form, dedicated landing page, or similar, allowing you to use certain aspects of the Services.

“Subscription Term” shall mean the set subscription period during which you are allowed to use the Services, depending on the Subscription Plan you subscribed for.

2. The Services

You may access Savvy under this Agreement, subject to all terms and conditions stipulated hereto, in accordance with the Subscription Plan you subscribed for.

To access the Services, you must register for a Savvy account (your “Account”) by providing your full legal name, a valid email address, and any other information required to complete the registration process. All users — Admins, Managers, and Guests — are required to accept these Terms upon account creation or first login.

Subject to the terms and conditions of this Agreement, SOSA may provide support and maintenance services in connection with the Services as further described in Appendix A.

SOSA may from time to time modify, update, enhance, replace, or discontinue any feature, functionality or component of the Services, provided that such changes do not materially reduce the core functionality of the applicable Services during the then-current Subscription Term, except where such change is required by applicable law, security requirements, technical limitations, or third-party provider requirements.

3. Your Responsibilities, Obligations and Restrictions

You are solely responsible for all activity occurring under your Account and with your use of the Services. You shall notify us immediately of any unauthorized use of any password or account or any other known or suspected breach of security, and use reasonable efforts to stop immediately any copying or distribution of content that is known or suspected by you.

You are obligated to use the Services only for lawful purposes as explicitly set forth herein. Your responsibility includes compliance with all applicable local, state, national and foreign laws, treaties and regulations relating to your use of the Services, including those related to the protection of intellectual property, data privacy, international communications and the transmission of technical or personal data. You agree to hold us harmless from all consequences of any breach of the foregoing responsibility howsoever arising.

You may not and may not permit others to: (i) access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes; (ii) license, sublicense, sell, resell, transfer, assign, distribute, display, disclose or otherwise commercially exploit or make available to any third party, the Services; (iii) copy, modify, adapt, translate or make derivative works based upon the Services; (iv) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of any part of the Services; (v) create Internet “links” to the Services or “frame” or “mirror” any content thereof on any other server, wireless or Internet-based device; (vi) do anything that encourages conduct which would constitute a criminal offense or give rise to civil liability or otherwise violate any applicable local or international law; (vii) send spam via the Services or otherwise duplicative or unsolicited messages in violation of applicable laws; (viii) send via or store on the Services infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (ix) send via or store on the Services material containing software viruses, worms, trojan horses or other harmful computer code; (x) interfere with or disrupt the integrity or performance of the Services or the data contained therein; (xi) attempt to gain unauthorized access to the Services or its related systems or networks; (xii) remove, deface, obscure, or alter SOSA’s or any third party’s identification, attribution or copyright notices, trademarks, or other proprietary rights affixed to or provided as part of the Services; or (xiii) use the Services other than for your reasonable internal business purposes.

You may ask SOSA to assign a specific user of your Account (“Assigned User”) to assist in uploading your Content to the Services. Such assignment does not impose any additional responsibility on SOSA or derogate from your obligations under this Agreement. You shall remain solely responsible for all activity in your Account and for any Content uploaded by the Assigned User.

4. Intellectual Property Rights

4.1 SOSA Intellectual Property

All right, title and interest, including all related Intellectual Property Rights in the Services, including without limitation, in any of its underlying content, materials, software, Confidential Information, know-how, API, design, text, media, methodologies, artwork, names (excluding your Content and Crunchbase Data), and any modifications, improvements, development or derivatives thereof, in whole or in part, belongs to SOSA (and/or its suppliers and/or licensors, when applicable).

SOSA owns all right, title and interest in any Protected Output provided to you via the Services. If any Protected Output is provided by SOSA, you shall only be granted a non-exclusive, non-transferable license to use such Protected Output solely for your own internal purposes.

This Agreement does not convey to you any interest in or to the Services, except for a limited right of use as set forth herein, terminable in accordance with this Agreement. It is not an agreement for the sale of Protected Output or Crunchbase Data to you, and no title to the Protected Output or Crunchbase Data passes to you.

You acknowledge that all trademarks, trade names, logos, service marks, or symbols used by SOSA to identify the Services belong to SOSA (and/or its suppliers and/or licensors, when applicable), and that any use of such marks without prior written permission is strictly prohibited.

4.2 Your Content

Your Content belongs to you. You acknowledge that any decision to upload Content via the Services is at your responsibility and you hereby grant SOSA and its Sub-Processors an irrevocable, perpetual, non-exclusive, worldwide, royalty-free, fully paid, sub-licensable right and license to access, use, process, copy, download, store, distribute, publicly perform, display and create derivative works of your Content, solely for the purpose of providing the Services. You represent and warrant that: (i) you own or have all the required licenses, rights, consents, approvals and permissions to grant SOSA the aforementioned right and license; (ii) any Content that you upload and any use thereof do not and shall not violate any applicable laws, including those related to data privacy or data transfer and export; and (iii) you shall not upload any sensitive data that is protected under special legislation and requires unique treatment.

4.3 Feedback

If you send or transmit any communications, comments, questions, suggestions, or related materials regarding the Services or Website, whether by email or otherwise (collectively, “Feedback”), such Feedback is, and will be treated as, non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and SOSA is free to use, without any attribution or compensation to you, any and all Feedback for any purpose whatsoever. You understand and agree that SOSA is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.

4.4 Crunchbase Data

The Services integrate and display data received from Crunchbase, Inc. (“Crunchbase”), which is subject to our data licensing agreement with Crunchbase (the “Crunchbase Data”). All Crunchbase Data in the Services can be identified by the accompanying “Powered by Crunchbase” mark and/or the Crunchbase logo, along with a hyperlink to the Crunchbase website. When using the Services, you agree to adhere to any restrictions related to Crunchbase Data as outlined in this Agreement.

The Crunchbase Data is owned by Crunchbase and subject to Crunchbase’s Intellectual Property Rights. Your use of Crunchbase Data is limited to the scope granted under this Agreement and in accordance with Crunchbase’s terms and conditions. You acknowledge and agree that you have no rights to edit, modify, redistribute, or create derivative works from Crunchbase Data, except as expressly permitted by this Agreement.

While using the Services, you are allowed to: (a) search and view any Crunchbase Data incorporated in the Services; (b) edit and/or modify any Crunchbase Data incorporated in the Services; and (c) download only the following specified, licensed firmographic data points: organization name, short and long description, foundation date and location, IPO status, number of employees, industry, and website URL. Any other use of Crunchbase Data not expressly permitted by this Agreement is strictly prohibited.

Your access to Crunchbase Data is limited to authorized use as per our agreement with Crunchbase. Any unauthorized use or distribution of the Crunchbase Data is strictly prohibited and may result in the suspension or termination of your access to the Services, in addition to any legal remedies available to SOSA and/or Crunchbase.

5. Generative AI Services

As part of the Services, you may have an option available via Savvy to activate third-party generative AI services, in order to generate suggestions and other content based on your Content (each, a “GenAI Service” and the “AI-Generated Content”, respectively). By using any GenAI Service via the Services you hereby authorize us to use your Content for creating prompts to generate AI-Generated Content, under the terms stipulated by the respective third-party GenAI Service providers.

You represent and warrant that you have all requisite rights and permissions to allow the use of your Content in this manner and agree to comply with all applicable laws, regulations, and respective third-party terms in connection with your use of such GenAI Services.

You acknowledge that generative AI services are emerging technologies, and the correctness of any AI-Generated Content may vary. AI-Generated Content may be inaccurate, incomplete and is not designed to meet your regulatory, legal, or other obligations. Any use, reliance upon, or sharing of AI-Generated Content is at your sole risk and discretion, and you hold SOSA harmless from any consequences arising from such use.

You are granted a non-exclusive, non-transferable license to use AI-Generated Content solely for your internal purposes, subject to compliance with these Terms and any other applicable agreements between you and SOSA.

6. Warranties, Limitation of Liability, Indemnification

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT THE SERVICES ARE PROVIDED TO YOU ON AN “AS-IS” AND “AS-AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND WHATSOEVER, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ORAL OR WRITTEN ADVICE OR INFORMATION PROVIDED BY SOSA, ITS OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, CONTRACTORS OR THE LIKE SHALL CREATE OR CONSTITUTE ANY FORM OF WARRANTY. ACCORDINGLY, YOU AGREE THAT THE USE OF THE SERVICES IS AT YOUR SOLE RISK, AND THAT NEITHER SOSA NOR ANYONE ON ITS BEHALF DO AND CAN WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING OUR SERVICES NOR THAT THE OPERATION OF THE SERVICES WILL BE ERROR FREE OR MEET ANY REQUIREMENTS.

SOSA IS NOT AND SHALL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM ANY CLAIMS, DEMANDS, OR ACTIONS ARISING OUT OF, OR RELATING TO, THIS AGREEMENT AND/OR THE SERVICES. UNDER NO EVENT SHALL SOSA BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF SOSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICES; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES; OR (v) ANY OTHER MATTER RELATING TO THE SERVICES, TO ANY PARTY.

IN NO EVENT SHALL THE ENTIRE LIABILITY OF SOSA AND ANYONE ON ITS BEHALF FOR ALL DAMAGES, LOSSES, CLAIMS AND COSTS, WHETHER IN CONTRACT, TORT OR OTHERWISE, EXCEED THE AGGREGATE AMOUNT PAID BY YOU TO SOSA DURING THE IMMEDIATELY PRECEDING ONE (1) YEAR PERIOD.

You may, however, have additional rights under certain laws that do not allow the exclusion of implied warranties, or the exclusion or limitation of certain damages. If such laws apply, our exclusions or limitations shall apply to the fullest extent provided by the applicable laws.

You are solely responsible for your actions when using the Services, and therefore, notwithstanding the above, you shall indemnify, defend, and hold harmless SOSA, its directors, officers, employees and agents and their respective successors, heirs and assigns, against any liability, damage, loss, or expense (including reasonable attorneys’ fees and expenses of litigation) incurred in connection with any claims, suits, actions, demands or judgments arising out of any theory of liability concerning any act or omission of you: (a) in connection with the Services; (b) which are in breach of any applicable law; (c) which constitutes a breach of this Agreement; or (d) which are in violation of any rights of any third party.

The security of information transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of email or other internet links shall be borne solely and exclusively by you.

7. Confidentiality

“Confidential Information” shall mean any and all non-public business, product, technology and marketing data and information, whether written, oral or in any other medium disclosed or otherwise provided by one Party (the “Disclosing Party”) to the other Party (the “Receiving Party”) in connection with this Agreement, that is either identified as such or should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information shall not include any information which the Receiving Party can prove: (a) is publicly available at the time of disclosure or subsequently becomes publicly available through no act or omission of the Receiving Party in breach of this Agreement; (b) is already known to the Receiving Party at the time of disclosure; (c) is disclosed to the Receiving Party by a third party who is not, to the Receiving Party’s knowledge, in breach of an obligation of confidentiality; (d) was or is independently developed by the Receiving Party without use of or reliance upon the Confidential Information; or (e) is compelled to be disclosed pursuant to a court order, provided the Receiving Party has provided the Disclosing Party prompt notice thereof.

Each Party undertakes and warrants that: (i) it shall hold the Confidential Information of the Disclosing Party in high confidence and shall take all reasonable steps to safeguard and protect it, including those steps that it take to protect its own confidential information of a similar nature; and (ii) it shall not disclose or otherwise provide any Confidential Information of the Disclosing Party to any third party without the prior written consent of SOSA, except to those of its employees who have a need to know such Confidential Information for the purpose of fulfilling this Agreement and provided that such employees are bound by written confidentiality obligations which are at least as restrictive as those contained herein.

You agree that SOSA may list you as a customer and reproduce your logo and registered trademark online or in printed materials solely to indicate that you are or were a user of Savvy, unless and until you provide SOSA with written notice not to do so.

8. Fees and Payments

SOSA may offer several subscription plans for the Services, which are subject to payment in advance of the Subscription Fees for the respective Subscription Term in accordance with the Subscription Plan you subscribed for. Unless expressly provided herein or in the applicable Subscription Plan, Subscription Fees shall be non-refundable.

Unless cancelled prior to its expiration or expressly stated otherwise in the applicable Subscription Plan, the Subscription Plan you registered for shall be automatically extended and renewed for consecutive terms, each equal in length to the then-current Subscription Term, unless either Party provides the other Party with at least thirty (30) days’ prior written notice of non-renewal before the end of the then-current Subscription Term and you will be charged for each renewal Subscription Term with the respective Subscription Fees at their then-current rate.

SOSA reserves the right to modify the Subscription Fees at any time, provided that any increase shall only become effective as of the commencement of your following Subscription Term and after notifying you at least thirty (30) days prior to the end of your then-applicable Subscription Term.

Unless agreed otherwise by SOSA, all Subscription Fees shall be paid through credit card. You shall provide SOSA with complete and accurate billing and contact information and agree to provide an update for this information within thirty (30) days of any change.

All Subscription Fees are exclusive of taxes, levies, duties or similar governmental assessments of any kind (excluding taxes based on SOSA’s income) and you are solely responsible for payment of any such taxes.

Without derogating from any remedies available to us under this Agreement or any applicable law, you will be charged with interest of 1.5% per month (or the maximum permitted by law, whichever is less) on any outstanding debt you owe us, plus all expenses suffered by us, including without limitation legal fees, in connection with the collection of such debt.

If your applicable Subscription Plan includes a trial, pilot or evaluation period (a “Pilot Period”), your use of the Services during such Pilot Period is permitted solely for your internal evaluation purposes and may be subject to feature, usage, support or other limitations designated by SOSA. Unless expressly stated otherwise in the applicable Subscription Plan, SOSA may modify or discontinue the Pilot Period or any part thereof at any time, and either Party may elect not to continue the subscription beyond the Pilot Period by notice given on or before the end of the Pilot Period.

9. Third Parties

You acknowledge that the Services are hosted and made available by certain sub-processors of SOSA (each, a “Sub-Processor”). SOSA may remove, add or replace its Sub-Processors from time to time, at its sole discretion.

The Services may contain links to other third-party services or may enable you to access, engage and procure certain services and products provided by third parties (each, a “Third-Party Service”). You acknowledge and agree that SOSA does not endorse any such Third-Party Services, or shall be in any way responsible or liable with respect to any such Third-Party Services.

10. Term, Termination and Effect of Termination

This Agreement shall become effective as of the Effective Date and shall maintain in effect for the Subscription Term, unless terminated earlier in accordance with this Section.

Unless expressly stated otherwise in the applicable Subscription Plan, both you and SOSA may terminate this Agreement for convenience only effective as of the end of the then-current Subscription Term by providing the other Party with at least thirty (30) days' prior written notice of non-renewal .

Except as expressly stated otherwise in the applicable Subscription Plan, termination or non-renewal for convenience shall take effect only as of the end of the then-current Subscription Term and you shall not be entitled to any refund of prepaid Subscription Fees for such then-current Subscription Term. If SOSA terminates this Agreement for convenience, prior to the end of a paid Subscription Term other than in accordance with this Agreement, you shall be entitled, as your exclusive remedy, to receive a refund equal to the proportional portion of the Subscription Fee already paid for the unused remainder of such paid Subscription Term

SOSA shall also be entitled to terminate this Agreement by written notice with immediate effect in the following events: (a) if you are in breach of any of your obligations under this Agreement and did not cure such breach within seven (7) days of receiving a written notice specifying such breach; or (b) if any governmental regulations prevent the continuation of the provision of the Services to you under this Agreement. You acknowledge that your Content may be irretrievably deleted from Savvy if you are in default of any payment obligation for ninety (90) days or more.

SOSA may suspend your access to the Services, or any portion thereof, with immediate effect if SOSA reasonably believes that your use violates this Agreement or applicable law, poses a security or operational risk to the Services, or may expose SOSA or any third party to fraud, abuse or liability. SOSA will use commercially reasonable efforts to provide notice of such suspension, where practicable.

Upon termination of this Agreement, for any reason whatsoever: (a) all rights granted to you shall terminate automatically; (b) SOSA shall make commercially reasonable efforts to keep your Content throughout the Subscription Term and for three (3) months thereafter, however you should make all appropriate measures required to backup such Content by other means; and (c) the following provisions shall survive: Sections 5 (Intellectual Property Rights), 6 (Generative AI Services), 7 (Warranties, Limitation of Liability, Indemnification), 8 (Confidentiality), 11.4 (Effect of Termination) and 12 (Miscellaneous), and any other provision that must survive to fulfill its essential purpose.

11. Miscellaneous

11.1 Privacy Policy

This Agreement is subject to the Privacy Policy of SOSA, available at https://www.sosa.co/privacy-policy, which constitutes an integral part of this Agreement. By using the Services you agree to be bound by its terms and conditions.

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11.2 Modifications

SOSA may update these Terms from time to time by posting an updated version on the Services or by otherwise notifying you. Any non-material changes will become effective upon posting or as otherwise indicated by SOSA. Any material changes will become effective at the start of your next renewal Subscription Term, unless an earlier effective date is required by applicable law, security requirements, or third-party provider obligations. Your continued use of the Services after the applicable effective date constitutes acceptance of the updated Terms.

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11.3 Enforceability

In the event that any provision of this Agreement is invalid or unenforceable under any law, such provision shall be totally ineffective to that extent, but the remaining provisions of this Agreement will be unaffected.

11.4 No Waiver

No delay or omission on the part of SOSA in exercising any right or remedy shall operate as a waiver of such right or remedy or any other right or remedy. A waiver on any one occasion shall not be construed as a bar to or a waiver of any right on any future occasion.

11.5 Governing Law

This Agreement shall be governed by, construed and interpreted in accordance with the laws of the State of Israel, without reference to conflict of laws principles. You hereby irrevocably subject yourself to the exclusive jurisdiction of the courts located in the district of Tel-Aviv, Israel in connection with any action or controversy relating to the Services, or this Agreement. Any cause of action arising out of or related to the Services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

11.6 Notices

Any notice to be given pursuant to this Agreement shall be sent by you to us via Registered Mail to Arye Shenkar Street 3, Herzliya, Israel, or via e-mail to the following address: legal@heysavvy.io, and shall be deemed received by us: if sent via registered mail — seven (7) business days after being sent, and if sent via e-mail — two (2) business days after you get confirmation it has been received by us. Any notice to be given to you shall be made via registered mail or e-mail address, to the address and e-mail you provided in the registration or order form.

11.7 Whole Agreement

This Agreement, together with any applicable Subscription Plan and any Appendices and policies incorporated by reference, constitutes the sole and entire agreement between the Parties with respect to the the Services. In the event of a conflict between this Agreement and an applicable Subscription Plan, registration form, order form or proposal, the latter shall control solely with respect to the subject matter of such conflict.

11.8 Assignment

SOSA may assign or transfer at any time any of its rights and/or obligations hereunder to any third party without your consent. Your rights and/or obligations under this Agreement may not be assigned or transferred in any other way, by operation of law or otherwise without prior written consent of SOSA.

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Appendix A

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Service Level Agreement (SLA)

This Appendix describes SOSA’s service level commitments for the Savvy platform. The following provisions apply only within the Subscription Term and subject to full payment of Subscription Fees.

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A.1 Availability

SOSA uses commercially reasonable efforts to make the Service available. SOSA does not guarantee that the Services will operate in an uninterrupted or error-free manner. Subject to the exclusions in Section A.4 below, SOSA may perform service maintenance and will use commercially reasonable efforts to schedule planned downtime during off-peak hours and to minimize service interruptions and delays.

A.2 Scheduled Maintenance

Scheduled maintenance means SOSA’s routine maintenance of the Services for which SOSA will use commercially reasonable efforts to provide Customer at least twenty-four (24) hours’ advance notice.

A.3 Ongoing Support

Support hours: Support is provided during standard business hours, Sunday through Thursday, between 09:00 and 18:00 Israel Time.
Incident submission: Customer may report errors or abnormal behaviour of the Services by contacting SOSA via the in-platform chat widget or by email at support@heysavvy.io.
SOSA’s support team aims to acknowledge submitted incidents within twenty-four (24) hours of receipt and will use commercially reasonable efforts to address incidents as promptly as reasonably practicable based on severity.
Customer shall provide information and reasonable cooperation to SOSA as required to facilitate support.

A.4 Exclusions

SOSA will have no obligation for Services availability and/or to provide support to the extent any lack of availability or incident arises from: (i) use of the Services in a manner not authorised in this Agreement; (ii) general internet problems, force majeure events, or other factors outside SOSA’s reasonable control; (iii) Customer’s equipment, software, network connections or other infrastructure; (iv) third-party systems, acts or omissions; or (v) scheduled maintenance or reasonable emergency maintenance.

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